Customer Service Representative Resume Example
This customer service representative resume example highlights how you balance empathy with efficiency. It showcases phone, chat, and email support with metrics around CSAT, handle time, and retention to prove you elevate the customer experience.
The preview emphasizes collaboration with product, billing, and technical teams to resolve complex issues while protecting brand loyalty.
Customize the example by naming CRMs, ticketing systems, and escalation workflows you manage, and spotlight training or knowledge base contributions that help the entire team.
Highlights
- Quantifies CSAT, FCR, and retention metrics valued by support leaders.
- Demonstrates knowledge base and process improvements that lift efficiency.
- Shows cross-functional collaboration with product and billing teams.
Tips to adapt this example
- List QA scores, adherence, or schedule reliability metrics.
- Add mentoring or training contributions to stand out for senior roles.
- Mention WFH tech setup or security compliance if applying to remote teams.
Keywords
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